Background
Edwards Restoration was managing their employee benefits during a period of staffing changes. The company saw an opportunity to strengthen how benefits data, billing, enrollments, and reporting were being maintained. Leadership wanted to stay compliant, support employees, and avoid delays related to benefits carrier billing and refunds from overpaid insurance premiums.
The Challenge
The company was struggling with benefits administration. They didn’t have the resources and tools needed to effectively process payroll deductions and benefits enrollment changes in a timely manner. This resulted in billing discrepancies, such as new employees missing from invoices and terminated employees still being included in monthly bills, as well as missing or delayed premium refunds.
The Solution
LewerBenefits helped Edwards Restoration establish consistent benefits administration practices. Our team:
- Led a detailed review of their Employee Navigator employee list to confirm that active employees reflected current full-time benefit eligibility, all terminations were processed on time, and new hires were correctly added.
- Established integrations with benefits carriers, improving the flow of enrollment and eligibility information, thereby reducing unnecessary paperwork.
- Reviewed benefits carrier invoices and records for billing accuracy, identifying where employee status changes needed to be reconciled.
- Answered payroll-related questions and helped Edwards Restoration better understand how payroll timing, waiting periods, enrollments, and reporting requirements affect billing and compliance.
- Provided practical guidance on COBRA, ACA calculations and reporting, qualified life events, and employee enrollment timelines.
- Shared reminders and resources, then revisited key processes to help Edwards Restoration make day-to-day benefits decisions with more independence.
Throughout it all, whenever they had questions, Edwards Restoration had access to a responsive partner in their account team at LewerBenefits.
LewerBenefits prioritized same-day support whenever possible and approached interactions with care, respect, and a commitment to making the process easier for both the employer and their team members.
The Outcome
After cleaning up employee data, consistently reviewing invoices, and streamlining enrollments processes, Edwards Restoration now manages benefits more confidently.
The company has an efficient benefits process in place thanks to the reminders, clear instructions, and ongoing support from LewerBenefits.
As a result of this partnership:
- The risk of late or missed premium refunds tied to late termination processing has been reduced.
- The speed and accuracy of benefits enrollments for new hires and employees experiencing qualifying life events have improved.
- Team members now enjoy a smooth, seamless enrollments experience.
“When I unexpectedly stepped into the responsibilities of our office manager, the LewerBenefits team provided invaluable guidance, patiently walking me through every process and ensuring I had the knowledge and confidence to succeed. I can’t imagine navigating these responsibilities without them.”
English Edwards, Owner – Edwards Restoration
We’d love to help you with your benefits administration tasks, too! Let’s discuss what a partnership with LewerBenefits can do for your business.